Bookings with an arrival date less than 1 week must always be paid at the office with a bank card.
Under no circumstances will transfers be accepted using screenshots on a smartphone. Amounts that are not in the office's account on the start date of the rental period are deemed not to have been received and will have to be paid at the office by bank card. Only then can the key be issued.

General terms and conditions applicable to the rental of holiday homes

Article 1

The reservation of a holiday home is only final after payment of an advance amounting to 50% of the total rental price within 10 days of receipt of the reservation confirmation. In case of late payment or if the deposit paid does not amount to the requested amount, the reservation can be canceled.

Article 2

The balance must be paid no later than 30 days before the start date of the rental contract.

Article 3

For last-minute bookings, the full amount of the reservation must be paid in full by bank card (no credit cards) when handing over the key.

Article 4

Caenen only accepts reservations from people over the age of 18. The tenant must be 18 years or older and present at the residence. Caenen reserves the right to refuse a booking at any time, without giving reasons.

Article 5

The deposit will be refunded no later than 21 days after the tenant's departure, if he has fulfilled his obligations.

Article 6

A reservation can no longer be changed.

Article 7

Cancellation insurance is included in the price. In case of cancellation, a doctor's or death certificate must be submitted. The owner will be informed of the cancellation by return. The insurance company will judge to what extent the cancellation is accepted, Caenen will charge a file fee of €25 for this.

Article 8

In the event of double rental due to Caenen, in consultation with the tenant, either an equivalent apartment will be made available to him at the same rental price, or the tenant will receive the advance payment back without deduction of any other costs.

Article 9

The tenant must use the rented property with due care. This means, among other things, that objects that form part of the household furnishings may not be moved, that the house rules must be respected, that the tenant must leave the house behind when leaving and will place all garbage bags outside or in the appropriate containers. Cleaning is included in the price of the properties rented out by Caenen. If you fail to do so, the additional costs for cleaning/garbage will be deducted from the deposit. Even if cleaning has been requested or is included, the rented property must be left clean: garbage bags removed, dishes done, dishwasher emptied, bed linen folded. The tenant will report any damage to Caenen within 24 hours. The number of people who may occupy the home is determined either by the number of beds or by formal indications. The rented property may only be used as a family home. The heating must be turned off upon departure.

Article 10

Consumption costs for gas, water and electricity, heating oil during your stay are fixed and are stated in the contract. If the heating was not turned off upon departure, fixed costs will be charged.

Article 11

In homes where an inventory is present, the tenant is obliged to check its accuracy and to make his comments known in writing to Caenen within 24 hours. The same applies to the cleanliness of the home. Caenen is not responsible for the proper functioning of the electrical and heating appliances, nor for any defects or repairs to the building. Caenen is not responsible for theft, loss or damage of any kind during or as a result of a stay.

Article 12

The tenant is obliged to take out insurance through Caenen against fire and glass breakage. However, this premium is already included in the rental price.

Article 13

To enable further rental, the tenant may not remove the signs and posters.

Article 14

Keys can be collected from the time stated on your contract on the day of arrival, and must be returned no later than the time stated on your contract on the day of departure. The deposit may be withheld if the keys are returned too late. This rule also applies on Wednesdays and Sundays, so that the cleaning team can start their work on time.

Receiving and returning the keys can only take place during office opening hours, unless otherwise agreed. If the tenant loses keys, the cost will be charged in full to the tenant plus a lump sum compensation of €50.

Article 15

The real estate agency acts as a proxy for the owner and is authorized to perform the required legal acts, including signing the rental contract. Even if this office does not mention the name of the lessor, it still acts on behalf of the lessor as a commission agent, whereby the lessor undertakes to comply with all contractual obligations arising from the rental contract.
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Article 16

The tenant may not sublet the premises. Violation of this rule will result in immediate termination of the lease, the tenant will be asked to leave the premises and the deposit will be retained in full. The tenant may not bring animals into the property unless the statement animals allowed is stated on the website and in the rental agreement. A fine of 50 euros/day will be charged in case of violation.

Article 17

-It is not permitted to establish a domicile at the address of the rented property.
- 90% of the rental price relates to the immovable property and 10% to the movable property

Article 18

Paying an advance implies unconditional acceptance of these general terms and conditions.

Please bring sheets, bath towels and kitchen towels