The reservation implies a commitment on the part of the hirer/tourist to rent the holiday home and to pay at least the full rental price due for that purpose. The payment modalities, as specified below, do not in any way affect the fact that as a result of the reservation the full amount of the rent is 100% due.
The reservation of a holiday home is only final after payment of a deposit of 50% of the total rental price within 14 days of receipt of the reservation confirmation. In case of late payment or if the advance payment does not reach the requested amount, the reservation may be cancelled.
The balance must be paid by the tenant no later than 30 days before the start date of the lease. If this is not done, and if the tenant also fails to do so within the period as indicated on the notice of default sent out by Caenen, Caenen will be entitled to continue letting the holiday home. If this actually happens, the tenant will have to pay Caenen any difference in proceeds, as well as a commission of 25% on the re-letting. If the holiday home cannot be re-rented, the tenant will still owe the full balance.
For bookings with an arrival date of less than 1 week, the full amount of the reservation must be paid in full by bank card. Under no circumstances will transfers be accepted by screenshots on smartphones. Amounts not in the office account at the start date of the rental period are deemed not to have been received, and will have to be paid at the office by bank card. Only then can the key be issued.
Caenen only accepts reservations from persons aged 18 or over. The tenant must be 18 years or older and present at the time of stay. Caenen reserves the right to refuse a booking at any time, without giving reasons.
The deposit will be refunded no later than 6 weeks after the tenant's departure, if he has fulfilled his obligations.
The tenant does not have a cooling-off period. No revocation clause applies, as it concerns the (re)rental of accommodation other than for residential purposes and takes place in the period for which the tenant has booked. A reservation can therefore no longer be changed. (art. VI.45,§1,11°WER)
Cancellation insurance is included in the price. In case of cancellation, a doctor's or death certificate must be submitted to Caenen. The owner will be informed of the cancellation by return. The insurance company will decide to what extent the cancellation is accepted, for which Caenen will charge a handling fee of € 25. This cover relates to the total of the rent, this of course only for the sum(s) already paid by the tenant.
In case of double letting due to Caenen, Caenen will refund the sums already paid to the tenant, plus a flat-rate compensation of 25%. Alternatively, Caenen may offer another holiday home as an alternative as compensation. In case of acceptance by the tenant and if the rent for this alternative is higher than the initial property, Caenen cannot be held responsible for the surcharge. It will only refund the difference in rent if the rent is less than the initially booked holiday home.
The tenant must use the holiday home as a normal and prudent person, in accordance with its purpose. This includes:
A cleaning service by an external cleaning company after departure is included in the rental price. Although a cleaning service is included, the holiday home must be left tidy. Neat' is understood to mean:
A flat rate of €30 will be charged per breach of this, either on top of the rent or by deduction of the security deposit if applicable.
If the property is in a condition that does not allow the cleaning company to clean it within the usual time frame, Caenen has the right to charge the additional cleaning hours to the tenant.
Caenen is also bound to deliver the holiday home to the tenant in the same condition as described above, being tidied and cleaned. The above-mentioned damages (€30 per infringement) are equally applicable in case of infringement of the obligation to deliver by Caenen to the tenant.
Entrance and exit notices are not made up. Hence, the tenant must report to Caenen any damage noticed through no fault of his own or matters perceived as non-proper within 24 hours of arrival. If not, the tenant can potentially be held liable for these defects (even if this means that he is not at fault) and will have to bear the costs of repairing/replacing/cleaning them. Proof of these costs will be presented to the tenant by Caenen. Repairs / replacements / cleaning of damages or defects caused by the tenant will be charged either in addition to the rental price or by deduction of the security deposit if applicable.
The number of people allowed to occupy the property is determined either by the number of beds or formal designations and may not be exceeded in any way. Only a cot may be added. The holiday home may only be used as a family residence. If there is a fireplace in the holiday property, it may not be used by the tenant.
Flat-rate charges are made for the consumption of water, electricity (and gas or heating oil) during your stay. These will be indicated on the rental contract. If the heating was not turned off on departure (unless otherwise stated on the information sheet received on arrival), a flat-rate compensation of €50 will be charged, either in addition to the rental price or by deduction of the deposit if applicable.
A holiday home which, in the tenant's opinion, has not been furnished/furnished tastefully enough cannot be grounds for a refund of the rent. The same applies to adverse weather conditions or construction work in the vicinity. Caenen is not responsible for the proper operation of electrical and heating appliances, nor for any defects or repairs to the building. Caenen is not responsible for theft, loss or damage of any kind during or as a result of a stay. Nor is it responsible for nuisance or accidents occurring in and around the holiday home.
The tenant is obliged to be insured, through Caenen, against fire, water damage and glass breakage. However, this premium is already provided for in the rent.
To enable further letting, the tenant may not remove the signs and posters. Nor may the tenant refuse a site visit in the context of the possible sale of the holiday home, within Caenen's office hours. The tenant is also bound to tolerate and not interfere with technical interventions. Defects in technical equipment due to force majeure cannot give rise to compensation.
Keys can be collected from the hour indicated on the rental contract on the day of arrival and must be returned no later than the hour indicated on the contract on the day of departure. If keys are returned late, a fixed amount will be charged or the deposit may be retained.
This rule also applies on Caenen closing days, as the cleaning team must have the keys in time to start cleaning. An early departure by the tenant only entitles the tenant to a refund. Collection and return of keys can only take place during office opening hours, unless otherwise agreed in writing. The keys delivered to the tenant may not be tampered with under any circumstances. In case of violation, the cost of a new lock and key(s) will be charged to the renter, either on top of the rent or by deduction of the deposit if applicable. If the tenant loses keys, the cost (possibly including a new lock and sufficient keys) will be passed on in full to the tenant plus a fixed compensation of €50, either in addition to the rent or by deducting the deposit if applicable.
Caenen acts as agent for the owner/landlord and is authorised to perform the required legal acts, including drafting the lease, which the tenant accepts with all its terms. Even if this office does not mention the landlord's name, it still acts on behalf of the landlord and this as commission agent, whereby the landlord undertakes to fulfil all contractual obligations arising from the letting contract.
The tenant may not sublet the premises. Violation of this rule will result in immediate termination of the tenancy whereby the tenant will be requested to leave the property. The tenant may not bring animals into the holiday home unless the tenant has received written permission from Caenen to do so. Any of the above violations will incur a 10% penalty on the rent, either in addition to the rent or by deduction of the security deposit if applicable.
The holiday home is intended exclusively for occupancy on a seasonal rental basis and private purposes. The tenant cannot make the holiday home his/her main residence or use it for professional purposes. It is expressly forbidden for the tenant to domicile himself at the address of the holiday home.
The holiday home is let furnished. Of the rent, 90% refers to the property and 10% to the furniture.
If the rental cannot take place due to force majeure, or due to legal or regulatory provisions relating to the public interest (such as, for example, in the event of an epidemic, disaster, etc.) as a result of which the holiday home cannot be delivered to the tenant, the tenant accepts that the booking can be converted into a voucher. This voucher has a value equal to the rental price. No administrative cost will be charged for this conversion.
Caenen is not responsible for forgotten goods. If asked to go and collect forgotten goods and send them after, a fee may be charged to the tenant for this, which will be further increased by postage costs.
The tenant is prohibited from requesting extensions to the digital television offer in the holiday home or entering into new subscription packages without Caenen's prior consent. It is expressly forbidden to purchase programmes, crack, change or pass on passwords or exceed the available surfing capacity. In the event of infringement, a fixed cost will be payable, in proportion to any sums foregone, as well as the effort required to restore the previous situation, either in addition to the rental fee or by deduction of the security deposit if applicable.
House linen, bed linen, sheets, tablecloths, kitchen towels and hand towels are NOT provided in the holiday home. Tourists will also have to purchase their own household waste bags from the municipality.
Smoking is strictly prohibited in the holiday home and in the common parts of the building. Any infringement will give rise to the payment of a fixed compensation of 10% of the rental price, either in addition to the rental price or by deduction of the security deposit if applicable.
The tenant is expressly prohibited from moving, removing, rendering inoperative or in any other way compromising the fire safety of the holiday home smoke detectors or fire-fighting equipment, as well as obstructing or rendering unusable evacuation options. The tenant is required to ensure that all information, including (but not limited to): an evacuation plan, pictograms, an information folder, ... is left in the holiday home, in the same way as it was found upon arrival. A breach of this will be considered as damage to be compensated.
Booking a holiday home by paying a deposit implies unconditional acceptance of these general terms and conditions. House rules present at the holiday home are an integral part of these general conditions and must be strictly observed.